Shipping Policy

At portmora, we are dedicated to providing secure, efficient, and reliable global shipping services for your carefully curated garden aesthetics. We have deeply optimized our cross-border supply chain to ensure your decorative items are delivered safely and swiftly.

1. Order Processing Time

Standard Timeline: All standard orders undergo a meticulous quality check, packaging, and sorting process, which typically takes 7 business days (excluding weekends and statutory holidays) after your payment is successfully verified.

Peak Season Adjustments: During large-scale promotional events, holiday shopping seasons, or extreme weather conditions, processing times may be slightly extended. We will always keep you updated via email regarding any status changes.

2. Shipping Timeline & Destinations

To guarantee exceptional shipping efficiency and parcel security, we utilize premium international direct lines.

Estimated Shipping Time: Once your package is dispatched to our international logistics carriers, it generally takes 7 - 9 business days for final delivery.

Note: The above timeline represents standard estimates provided by our carriers. Actual delivery windows may fluctuate slightly due to random customs inspections, local postal efficiency, or delivery to remote regions.

3. Order Tracking

As soon as your package ships, an automated shipping confirmation email containing your Tracking Number and a tracking link will be sent to your registered email address.

You can use this tracking identifier to monitor your package's transit journey, customs clearance status, and local courier updates in real-time.

4. Address Modifications & Order Refusal

Address Corrections: Please contact our customer support within 12 hours of placing your order if you need to correct a shipping address. Once an order enters the fulfillment process or is dispatched, no address modifications can be made.

Undeliverable Packages: If a package is returned to our warehouse due to an incorrect address provided by the buyer, an unreachable phone number, or multiple failed delivery attempts by the courier, the buyer will be responsible for the reshipping fees.